Return Policy for Overseas Customers

General:

We do not accept returns, exchanges, or cancellations due to customer preference. However, if the product is defective or the wrong product was delivered, please contact us within 5 days of receiving the product by emailing us at info@japanese-arts-crafts.com. In your email, please include your name, address, phone number, email address, and order number, along with the product name and a description of its condition (e.g., defect or incorrect product). Additionally, please attach detailed photos clearly showing the defect or incorrect product. Once we verify the issue through your email and photos, we will arrange to exchange the product for a new one at no additional shipping cost. The return process and shipping address will be provided to you via email.

If the product is damaged during shipping, please contact us within 5 days of receiving the product by emailing us at info@japanese-arts-crafts.com. In your email, please include your name, address, phone number, email address, and order number, along with the product name and a description of the damage. Additionally, please attach detailed photos clearly showing the damaged part of the product and the damaged packaging. We will report the issue to the shipping company and inform you via email about the next steps.

Any customs duties, import taxes, or additional fees incurred during the return process, along with any import procedures, are the responsibility of the customer. We recommend contacting your local customs office for more details on these potential charges before initiating a return or exchange.

In either case, for products that cannot be exchanged, such as perishable items (e.g., food and beverages), custom-made products, items sold as-is, special sale items, etc., we will process a refund. Additionally, please understand that we may not be able to accommodate requests for items that have been received for more than 5 days.
 

Cooling Off:

Notwithstanding the above, if the product purchased through our online store is subject to cooling-off regulations under consumer law in the country of import, you have the right to cancel or return your order within the specified period, for any reason and without justification, with all shipping charges being at your expense. As stated above, the product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Additionally, you’ll need to notify us of the applicable cooling-off regulations and the cooling-off period, along with the receipt or proof of purchase.

However, please note that products not eligible for cooling-off under consumer laws, such as perishable items (e.g., food and beverages), custom-made products, items sold as-is, and special sale items, cannot be canceled or returned. Additionally, if the cooling-off period specified by your country’s consumer law has expired, we may not be able to accommodate your request.
 

Refunds:

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method after deducting any shipping charges incurred. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Any customs duties, import taxes, or additional fees incurred during the refund process are your responsibility. We recommend contacting your local customs office for more details on these potential charges before initiating a refund.